🔒 What should I do if I lose or my external battery is stolen?
🔒 What should I do if I lose or my external battery is stolen?
If you’ve lost your external battery or it has been stolen, please contact our customer service as soon as possible via email at: 📧 serviceclients@plugheur.fr.
- Each borrowing is tied to your 📱 mobile phone number, which makes you personally responsible, even if you borrowed the battery for someone else.
- If you decide to lend the battery to someone else, do so at your own risk. In case of loss or theft by the person you lent it to, you remain responsible for the battery, as stated in our terms and conditions.
💡 Tip: Always keep the battery with you and return it on time to avoid any issues. If you have questions or concerns, don’t hesitate to contact our customer service! 😊
If you’ve lost your external battery or it has been stolen, please contact our customer service as soon as possible via email at: 📧 serviceclients@plugheur.fr.
⚠️ Attention: You are responsible for the borrowing
- Each borrowing is tied to your 📱 mobile phone number, which makes you personally responsible, even if you borrowed the battery for someone else.
- If you decide to lend the battery to someone else, do so at your own risk. In case of loss or theft by the person you lent it to, you remain responsible for the battery, as stated in our terms and conditions.
💡 Tip: Always keep the battery with you and return it on time to avoid any issues. If you have questions or concerns, don’t hesitate to contact our customer service! 😊
Updated on: 08/01/2025
Thank you!