🔄 How to end my rental if I didn’t have time to take a photo of the station?

🔄 How to end my rental if I didn’t have time to take a photo of the station?

As part of our quality assurance process, we may ask for a photo when you return a power bank. Don’t worry if you didn’t have time to take one—here’s what you need to know:

1. Why do we ask for a photo?

• The photo helps us:
• Identify potential technical issues with the station.
• Prevent problems by detecting malfunctions early.

2. What if I couldn’t take the photo?

• If you didn’t manage to take a photo of the station:
• Close the page.
• Your return will still be recorded, and you won’t be charged.

3. How does this help the service?

• When provided, photos allow us to use AI to identify and resolve issues proactively, ensuring a better experience for everyone.

Thank you for contributing to the continuous improvement of Plug'Heur! If you encounter any problems, feel free to contact our customer service. 🎉

Updated on: 19/05/2025