🏁 How to stop borrowing a power bank?

🏁 How to stop borrowing a power bank?

It’s simple and quick to stop borrowing a power bank with Plug'Heur. Just follow these steps:

1. Return the power bank to a Plug'Heur station

• Bring the power bank back to one of the stations at the location where you borrowed it.
• ✅ Ensure the green light next to the station is on.

2. Verify the return confirmation

• You should normally receive a SMS confirming the return of the power bank.
• If this doesn’t happen, follow these steps:

Step 1: Access the borrowing page

• Open the page where the borrowing timer is visible.
• Click on the "I returned the power bank" button.
• Wait for 30 seconds. If the app allows you to proceed, the return has been successfully recorded.

Step 2: Check the station’s status

• If the return still isn’t validated, check the station's functionality:
• QR Code with a steady light: The station is operational.
• Flashing QR Code: The station is under maintenance. In this case, your return will be recorded as soon as maintenance is completed.

Step 3: Contact customer service

• If none of the above steps work, reach out to our customer service team:
• 💬 **Via chat **
• 📸 Include a photo showing where you returned the power bank to help us resolve the issue faster.

Our team is here to assist you at every step. Thank you for your trust in our services! 😊

Updated on: 19/05/2025