> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# ❌💬 I’m not receiving the verification code

It’s very rare that you don’t receive the verification code, but it can happen.  
In this case:

1. Check your **junk/spam SMS folder** (often hidden on Android). Messages from Plug'Heur may end up there.
2. Reload the page where you need to enter your personal information.
3. Double-check that your information is correct, including your phone’s country code.
4. Tick the boxes and click “Next” again to request a new code.
5. Clear your browser cache and try again, or use a different browser.

Note: Our service does not support prepaid cards.

**Delayed SMS delivery:** With some mobile operators, the SMS codes may be delayed due to a temporary issue between our web application and the location's loyalty program. Several codes may then arrive at once. In this case, only the most recent code is valid to unlock a power bank. Support cannot manually send an unlock code.

**⚠️ Attention:**  
The 6-digit verification code must be entered on the designated page. Under no circumstances should it be shared with anyone or sent via the chat, which is exclusively for support purposes."

**⚠️ Attention:**  
The 6-digit verification code must be entered on the designated page. Under no circumstances should it be shared with anyone or sent via the chat, which is exclusively for support purposes."