❌💬 I’m not receiving the verification code

It’s very rare that you don’t receive the verification code, but it can happen.
In this case:

Check your junk/spam SMS folder (often hidden on Android). Messages from Plug'Heur may end up there.
Reload the page where you need to enter your personal information.
Double-check that your information is correct, including your phone’s country code.
Tick the boxes and click “Next” again to request a new code.
Clear your browser cache and try again, or use a different browser.

Note: Our service does not support prepaid cards.

Delayed SMS delivery: With some mobile operators, the SMS codes may be delayed due to a temporary issue between our web application and the location's loyalty program. Several codes may then arrive at once. In this case, only the most recent code is valid to unlock a power bank. Support cannot manually send an unlock code.

⚠️ Attention:
The 6-digit verification code must be entered on the designated page. Under no circumstances should it be shared with anyone or sent via the chat, which is exclusively for support purposes."

Updated on: 27/07/2026

Was this article helpful?

Thank you!