📞 My phone number is not compatible

Why do I need a valid phone number to use Plug'Heur?

To use the Plug'Heur service, it’s essential to have a valid mobile phone number. Here’s why:

1. Link between you and the borrowed battery

Your phone number creates a unique connection between you (the borrower) and the battery you’re using. This ensures effective and secure tracking of your borrowings.

2. Conditions for a valid phone number

To be accepted, your phone number must:

• Be linked to an active phone subscription.
• Not be a prepaid or virtual line (e.g., Lebara Mobile, OnOff, or similar services).

These restrictions ensure proper service functionality and help prevent misuse.

3. What if my number isn’t accepted?

If you use a prepaid or incompatible line:

• Try borrowing a battery with another valid phone number if possible.
• Contact our customer service for additional advice by chat

We strive to make our service accessible to as many people as possible. If you have questions or encounter difficulties, don’t hesitate to contact us. We’re here to help!

Updated on: 19/05/2025