🔧 My power bank didn’t eject, what should I do?

🔧 My power bank didn’t eject, what should I do?

We apologize for this inconvenience and will guide you through resolving this issue. This can happen, especially in high-traffic areas where the network may be overloaded. Here are the steps to follow:

1. Check if the power bank ejected

• Wait about 30 seconds after borrowing.
• Ensure the power bank hasn’t ejected from the station.

2. Refresh the page and try again

• Reload the borrowing page in the app.
• Attempt to complete the borrowing process again.

If this works, it means the network interference temporarily disrupted communication between the station and our servers. The station has now recognized the power bank as available. You can close the page and retry.

3. Contact customer service if the issue persists

• If the timer keeps running for several minutes without a power bank ejecting, reach out to our customer service.
• Our team is available to assist you and resolve the issue as quickly as possible.

We’re sorry for the inconvenience and remain at your disposal for any further assistance. Your satisfaction is our top priority! 😊

Updated on: 08/01/2025