🔋 My power bank stopped working suddenly

At Plug'Heur, we’ve designed our stations to provide you with the best charging experience possible. Here’s how the system works:

1. Priority to the most charged power bank

The software in the station always ejects the power bank with the highest charge level available.

2. Power banks with less than 50% charge

To ensure sufficient autonomy, power banks with less than 50% charge are never delivered.

3. What if no power bank is at 100%?

If no power bank is fully charged (100%) but some are above 50%, one of these will be provided to you. This may explain why you occasionally receive a power bank that isn’t fully charged.

If the power bank suddenly stops working

This could be because the power bank is empty. Here’s a quick fix to try:

• Unplug and reconnect the power bank to your smartphone.

If it doesn’t resume charging, this means the power bank is completely discharged.

We do our best to ensure every power bank provided meets your charging needs. If you encounter issues or have questions, don’t hesitate to contact our customer service!

Updated on: 08/01/2025