❌ What to do if I can’t return the power bank within the time limit?

❌ What to do if I can’t return the power bank within the time limit?

We understand that certain situations may prevent you from returning the power bank within the time limit. Here’s how to handle this situation to avoid charges or complications:

1. Exceptional extension of the time limit

If you can’t return the power bank within the time limit (e.g., due to unavailability or if the location is closed), you can exceptionally keep it for 12 additional hours without risking the fee.

2. ⚠ Important: Avoid repeated exceptions!

Frequent use of this exception may result in a permanent blacklist of your account. To prevent this:

• Always return the power bank within the allowed time frame.
• Ensure it’s placed back in the station where it was borrowed.

3. Notify us about your situation

To ensure this time extension is properly recorded:

• Send a message to the customer support via chat
• Include the reason for the delay and the station where you plan to return the power bank.

If you have additional questions or specific needs, our customer service team is here to assist you. Don’t hesitate to reach out! 😊

Updated on: 19/05/2025