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# 🚫 Why can’t I access the Plug'Heur service?

**🚫 Why can’t I access the Plug'Heur service?**  

If you’re unable to use the service, here are the **two main reasons** this might happen and how to resolve them:  
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### 1. The power banks are charging
- **Why?**  
  When the screen displays a message saying the power banks are "resting," it means they are not sufficiently charged.  
  To ensure adequate autonomy, Plug'Heur never delivers power banks with less than **50% charge**.  

- **What to do?**  
  Wait until the power banks are sufficiently recharged. This process may take **up to an hour**.  
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### 2. The station is under maintenance
- **Why?**  
  If the screen indicates that the station is under maintenance, it means the station is experiencing **network connection issues** or is temporarily out of service.  

- **Possible scenarios:**  
  
1. **Flashing QR Code:**
     The station is trying to reconnect. We are working to resolve the issue.  

2. **QR Code completely off:**
     - The station is not powered.  
     - Check that the power cable is properly plugged in.  
     - Ensure the power switch (located at the back, near the bottom) is set to **1**.  

3. **QR Code on with a fixed light:**
     This could indicate an unresolved issue.  
     - Contact our customer service via **chat**.  
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If the problem persists after these checks, our support team is available to assist you. We apologize for the inconvenience caused!  
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