💳 Why do I need to register my credit card to borrow a power bank?

💳 Why do I need to register my credit card to borrow a power bank?

In some locations, registering a credit card is required to borrow a power bank. Rest assured, the service remains free as long as the power bank is returned on time. Here’s why:

1. Why is a deposit required?

• A deposit is taken to ensure the return of the power bank.
• As long as the power bank is returned, no amount will be charged.

2. Why do you see a charge on your credit card?

• When the power bank is ejected, we freeze the deposit amount on your credit card.
• This freeze is a standard measure to:
• Prevent misuse with prepaid cards or insufficient funds.
• Ensure coverage in case the power bank is not returned.
• While the amount may appear as a charge, we do not have access to the funds. The amount is simply held by your bank.

3. How is the deposit refunded?

• Once the power bank is returned:
• The deposit is automatically released.
• The funds will be refunded to your account.
• Processing time: This may take a few days depending on your bank’s policies.

4. Need help?

• If you have any questions or notice an issue, you can:
• Contact our customer service via chat.

5. What if I don’t have a credit card?

• Unfortunately, if you don’t have a credit card, you won’t be able to use the service at that specific station. We apologize for the inconvenience.

Thank you for your trust and understanding! Your safety and satisfaction remain our top priority. 🎉

Updated on: 19/05/2025